AI adoption is not only a technology challenge. In this practical and people-focused presentation, Ian Gaylard, Partner at Infosys, and Avinash Darisa, Senior Client Partner at Infosys, examined why many AI initiatives stall after the pilot stage and what organisations can do to prepare their people for meaningful adoption.
The discussion highlighted two recurring barriers to progress: trust and people readiness. Ian and Avinash explained that while many organisations have experimented with AI, fewer have built the confidence, leadership alignment and workforce capability needed to turn pilots into scalable business value. Rather than making AI the centre of the conversation, they encouraged organisations to focus on outcomes, accountability and the practical changes required across teams and ways of working.
A key theme was leadership readiness. The presentation explored why senior leaders must move beyond ambition and create clear strategies for how AI will reshape business processes, decision-making and productivity. This includes helping people understand where AI can support work, where human judgement remains essential, and how organisations can reduce fear by involving employees in the transformation.
The speakers also addressed change fatigue, reskilling and the need to put people at the centre of every AI programme. Their message was clear: the future of AI in industry will not be defined by the platform or model alone, but by how effectively organisations bring people and technology together.
Watch the full presentation to hear Ian and Avinash share practical guidance on building trust, preparing teams and unlocking AI in a way that supports both business value and workforce confidence.
Speaker
Ian Gaylard, Partner, Infosys
Avinash Darisa, Senior Client Partner, Infosys
